Code of Ethics and Customer service

Quality Customer Service

Staff of the college will at all times act with integrity in the way it deals with students, staff, customers, authorities and members of the public.

Quality customer service is most important to us at the college.  All staff need to ensure that we leave all customers, internal and external with an understanding that we are focused on this aspect of our business.

Our commitment to our college users is to:

• provide a service which is friendly, helpful and responsive to their needs
• provide the fullest possible service at all times, within the constraints of available resources
• create a pleasant and welcoming environment in which you can achieve their educational goals
• make available materials and information resources appropriate to your needs
• train and develop our staff so that they continue to provide a quality service
• use the information gathered from complaints and suggestions, and user surveys to help us improve services.

You can help us accomplish this by:

• treating staff and fellow users with respect and courtesy
• taking good care of college materials, property and equipment
• returning the materials you borrow on time
• refraining from eating, drinking, smoking and using personal stereos and mobile phones in the college
• looking after your personal property, keeping valuable items with you at all times
• giving quality feedback and making suggestions.