Welcome to the Agent Code of Ethics guidebook, a comprehensive resource dedicated to outlining the principles and expectations of fair and ethical conduct for Australia’s offshore and onshore education agents. This guidebook serves as a vital tool for education agents, international students, and partner providers, ensuring the provision of high-quality services within the Australian education and training sector.

This guidebook is structured to provide a clear understanding of the ethical framework and principles that education agents must follow. It is based on the London Statement, a set of seven ethical principles that serve as a foundation for best practices in international student recruitment. These principles are supported by an underlying ethical framework that emphasizes integrity, objectivity, professional competence, transparency, confidentiality, professional behavior, and a commitment to the interests of clients and society.