Complaints, Feedback and Appeals

Complaints, Feedback and Appeals

Students

We welcome student feedback and suggestions on our services.  Their feedback and suggestions will assist us in providing better quality services as part of our continuous improvement.  We endeavour to respond to student suggestions and/or complaints promptly at all times.  Appeals made will be dealt with professionally and within the policy guidelines.

We keep written records of students’ complaints and appeals.   We can provide students with a written statement of the complaint and/or appeal outcome.   Any student has a right to take further action under Australian Consumer Protection Law if not satisfied with the internal complaint and appeal process.

Staff

Staff of the college can complain if they perceive they are not being treated appropriately, they are being discriminated against or they are being harassed. 

Staff should first discuss the matter with the Academic Manager. If the matter is not resolved at this level, staff should take the matter to the CEO.