Education agents are playing an important role in the recruitment of international students to Australia and to other countries in that matter. It is therefore expected that education agents provide high-quality services to prospective and current students in the Australian education and training sector.

We have highlighted a set of seven ethical principles that serve as a foundation for best practices in international student recruitment. By adhering to these principles, education agents can ensure they provide accurate, current, and honest information to international students, fostering trust and confidence in their services.

We invite you to explore the contents of this guidebook and join us in upholding the highest standards of ethical conduct in the Australian education sector.

Ethical Framework

The international education sector expects education agents to adhere to the ethical principles outlined in the ethical framework below:

  • Integrity: being straightforward and honest in all professional and business dealings.
  • Objectivity: not allowing professional judgement to be compromised by bias or conflict of interest.
  • Professional competence and duty of care: maintaining professional knowledge and service and acting diligently.
  • Transparency: about services and fees charged to both the education provider and the prospective student.
  • Confidentiality: respecting and preserving the confidentiality of personal information acquired and not releasing such information to third parties without proper authority.
  • Professional behaviour: acting in accordance with relevant laws and regulations and dealing with clients competently, diligently, and fairly.
  • Professionalism and Purpose: acting in a manner that serves the interests of clients and the wider society, even at the expense of self-interest. Recognising that dedication to these principles earns the trust and confidence of stakeholder groups, including individual clients, the public, businesses, and the government.

Conclusion

By practicing responsible business ethics, providing accurate and honest information, developing transparent relationships, protecting the interests of minors, and continuously improving through professional development, education agents can significantly enhance the quality of their services and uphold the esteemed reputation of Australia’s education system.

Thank you for your commitment to ethical excellence. Together, we can create a supportive and trustworthy environment for international students, further enhancing the global standing of Australia’s education sector.

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