“Orientation is a pivotal moment in a student’s journey—it can set them up for success or leave them struggling.”

The Higher Education Standards Framework (HESF) and National Code (NC) emphasise that orientation programs must support international students in adjusting to life and study in Australia. Yet, too often, orientation is treated as a one-time event rather than a structured, ongoing process.

Pre-Arrival Campaigns Matter

Students need the right information before they arrive. Decades of research show that a strong transition into university impacts student learning, persistence, success, and well-being. The first few weeks are just the beginning—successful integration takes time.

ESOS Compliance: 3 Key Requirements for Providers

  • Orientation Program – Must be culturally and age-appropriate, with supporting materials for reference.
  • Student Support Staff – Institutions must designate a point of contact to assist international students, ensuring compliance with the National Code & ESOS framework.
  • Critical Incident Policy – A documented procedure for handling incidents that could impact student safety, including emergency contacts and follow-ups.

Beyond Compliance: Fostering a Sense of Belonging

Orientation should be more than just information sessions—it should foster connection with a focus on “belonging opportunities” to help students feel part of a community from day one.

Need a Custom Orientation Program or Student Support CRM?
At Educli, we’ve created a FREE comprehensive orientation guide to help institutions ensure a seamless student transition. Let’s talk! Reach out if you’re looking for tailored solutions to enhance student support.

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